Title: The art of professionalism explored

Date: 6 June 2020

Course Leader: Deborah Smith

Cost: £109-£135


About the course

This course explores and applies theme D of the Osteopathic Practice Standards – professionalism. Complaints are not something any professional wants to receive but learning to prevent complaints and handle and respond to them is all part of the art of professionalism. The course will look at preventing complaints and responding to complaints by learning from real case examples of complaints that osteopaths receive. A practical, interactive approach will help you to gain more than a theoretical understanding but tools that you can apply in clinic in the face of concerns or complaints.

The second part of the course will consider other aspects of professionalism including boundaries, candour, data and professional reputation. This will again be a very practical exploration of maintaining professionalism in all aspects of practice.

This course will help osteopaths to understand and develop their professionalism and provide CPD relevant to Theme D of the Osteopathic Practice Standards.


Summary of Osteopathic Practice Standards (updated) covered in this course

D Professionalism D1 - D12


Communication and consent - 1.5 hrs

Communication will be considered with regard to handling complaints.

Consent will be considered with regard to data sharing.


Objective activity - 2 hrs

There will be real case examples of complaints and some case scenarios for considering different aspects of professionalism. 

Learning Outcomes

  • Understand the risk factors for receiving complaints
  • Learn from examples of concerns and complaints
  • Identify ways to reduce the risk of complaints
  • Gain experience of responding to complaints
  • Gain the skills to turn negative experiences to positive learning opportunities
  • Understand the factors involved in maintaining professionalism
  • Consider unprofessionalism and find strategies for professionalism in relation to boundaries, candour, handling data and your professional reputation.


Course Suitability

This course is suitable for qualified osteopaths.  Osteopathic students, physiotherapists and chiropractors in private practice may also find it helpful.



09:00 – 09:30 Registration

09:30 – 11:00 Risk factors and prevention of complaints

11:00 – 11:15 Break

11:15 – 12:30 Responding to complaints

12:30 – 13:00 Lunch

13:00 – 14:00 Reflecting on learning

14:00 – 17:00 Professionalism stations to work around for practical learning (including 15 min coffee break)

17:00 – 17:30 Reflecting on learning


About the course leader

Deborah Smith works as an osteopath in private practice alongside running Mint Practice and being on the council at GOsC. Mint Practice provides information and resources to help osteopaths comply with the Osteopathic Practice Standards. Through Mint Practice Deborah has spent a lot of time researching regulations and understanding how to apply them to osteopathic practice.


Cancellation policy

The UCO regrets that no refunds can be made for cancelled places unless a substitute participant can be found.  The UCO cannot guarantee that any course will run.  In the event of your course being cancelled, all paid fees and deposits will be refunded in full.